Service Coordinator | Grand Junction, CO

Tolin Mechanical Systems Co

Service Coordinator - Grand Junction, CO 81506

Company Overview:

Service Logic is the nation's largest independent HVAC service company with over 2 billion in annual sales and over 4,100 employees. The strategy of Service Logic is to identify and acquire quality local HVAC service companies and accelerate the organic growth of recent acquisitions as well as the base businesses by focusing on increasing the maintenance contract base. Service Logic is a Leonard Green Company. Leonard Green is one of the world's premier private equity groups.

Tolin Mechanical Systems Company (Tolin) was the first HVAC company acquired by Service Logic in 2004. Tolin was originally established in 1948 in Denver, Colorado, and including Denver, also has 3 other offices in Colorado (Fort Collins, Colorado Springs, Silverthorne), 2 offices in Arizona (Phoenix, Tucson), and an office in the Mid-Atlantic region. Tolin's annual sales exceed 90 million, and Tolin has approximately 350 employees. Tolin is proud of the customer-centric team they have built over the years made up of the most talented engineers, HVAC technicians, sales professionals, operations personnel, and a highly qualified financial and administrative team. Centralized corporate services are provided to all locations from the corporate headquarters in Denver, CO.

General Description:

Tolin Mechanical, an established, well-recognized, and respected HVAC service contractor, is looking for an experienced Service Coordinator to join their Mountain Branch. They are seeking a candidate who meets the qualifications listed below. Tolin has a solid team of experienced and respected technicians, and their business continues to grow. They are looking for another solid Service Coordinator interested in a long-term position who will fit well into their team. The Service Coordinator provides support to service operations, helping to ensure that all contractual commitments to the customer are met in a timely, high-quality, and cost-effective manner. They work to maintain the highest level of customer satisfaction possible, exceeding customers’ expectations.

Primary Duties & Responsibilities:

• **Quick Quotes:** Assist Managers with creating Quick Quotes and obtaining parts materials or equipment cost and availability as necessary.
• **Service Quotes and Projects:** Responsible for generating QWO’s and booking Projects once a quote has been approved. Complete the booking package and assign the QWO or Project to a designated service facility group or technician. Procure parts materials equipment or subcontract cost and availability and issue Purchase Orders. Track PO’s to ensure timely communication with management field and logistics personnel regarding shipping ETA’s receipt and deliveries.
• **Billing Panel:** Monitor and expedite assigned Billing Panel needs questions by interfacing with CSR’s AR AP personnel and technicians to complete and close work orders and address all purchase order truck stock unbilled material, committed costs, and labor questions.
• **250 Open PM’s:** Assist CSR’s manager and technicians with Open PM work orders to prioritize and expedite scheduling. Track open PMs on a weekly basis to ensure timely completion within 60 days. Assist technicians with large PM material orders and track as necessary.
• **Open WO’s:** Assist CSR’s manager and technicians with Open T.M. QWO work orders to expedite scheduling. Track open work orders on a weekly basis to ensure timely completion as necessary.
• **FAC and Service Team Coverage:** Assist CSR’s, managers, engineers, and technicians to ensure proper coverage as necessary. Assist with maintaining the FAC Coverage and service technician PTO calendars.
• **Facility Annual Work Orders:** Create annual non-billable work orders.
• **Facility Tasking:** Print and deliver monthly facility tasking. Track and electronically file all completed Facility tasking.
• **Tasking:** Create tasking hours for new contracts.
• **SPR’s:** Assist with SPR’s as directed by a Service Manager.
• **Customer Account Notes:** Assist with updating location or agreement CSR Notes, customer contact information, email addresses, phone numbers, and primary/secondary technician assignments as necessary.
• **Inventory Adjustments and Reconciliation:** Assist with posting inventory to service calls and reconciling year-end inventory.
• **After-Hours Schedules:** Create and communicate after-hours schedules for service technicians.
• **Objectives & Goals:** Foster and maintain internal company relations, develop and maintain external relations with customers and vendors, promote customer experience and satisfaction, obtain competency in all field disciplines and activities, provide administrative, accounting, and sales support, materials and equipment procurement, subcontract administration, work order scheduling.

Required Skills & Abilities:

• Demonstrated ability to develop rapport and productive working relationships with clients, vendors, and coworkers.
• Values exceptional customer service.
• Strong organization skills.
• Strong communication and coordination skills.

Education and Experience:

• Over 18 years of age.
• High School diploma or GED.
• Minimum 1-3 years in HVAC or facility service-related business preferred.
• Familiarity with HVAC Facility Service business.
• Strong written and verbal English skills.
• Valid driver’s license with driving record in good standing.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 40 pounds at times.

Compensation & Benefits:

• Average Starting Rate: $20.00 - $25.00 per hour.
• Combined experience, education, skills, and knowledge will be taken into consideration.
• Medical, Dental, and Vision Plan.
• Life insurance.
• Long-Term disability.
• Flexible Spending Accounts.
• 401K Plan.
• Profit Sharing based on company performance.
• Tuition Reimbursement.
• Company cell phone.
• Paid Holidays.
• PTO Program.
• Professional training and development opportunities.
• Equal Opportunity Employer including disabled and veterans.

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