Customer Support Specialist

• Along with the Customer Success Manager, you will help own the overall relationship with our customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
• Be the customers first point of contact. You are their advocate and champion and work directly with our product team to help improve the NPS of the company.
• High levels of quality customer engagement ensuring they reach success as soon as possible • A continuous approach to actively growing the community of customers - Identify opportunities for growth by relaying information back to the sales team - Respond to support queries, provide answers and be the go-to guide
• Management of CRM and other platforms related to delivering customer success
• You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
• Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers

Expectations -

• The candidate should have excellent communication skills both written and verbal
• The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
• The candidate should be able to resolve conflicts with the customer
• The candidate should be a team player
• Should also have expert knowledge of tools like google sheets and MS excel

Role: Sales Support & Operations - Other

Industry Type: Power (Solar)

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Sales Support & Operations