Customer Service Associate
12 days ago
Pune, Maharashtra, India
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Job Description
Requirements –
Minimum 1-3 years in customer support and escalation
Graduation is mandatory
Job Location: Baner, Pune
Key Responsibilities:
Creating ‘delight’ for the customer during the project life cycle
Assisting with adherence to project timelines
Conflict resolution
Tracking customer experiences across online and offline channels
Collaborating with the internal teams to enhance customer service and brand awareness
Identifying customer needs and taking proactive steps to maintain positive experiences
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
Analyzing customer feedback on products and services offered
Documenting processes and logging technical issues, as well as customer compliments and complaints.
SolarSquare Energy
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About this company
Founders:Shreya Mishra
Founded date:2015
Revenue:US$ 10 - 50 million
Investors:Ashish Goel, Better Capital, Elevation Capital, Lowercarbon Capital, Vidit Aatrey
Stage:Series A
Website:solarsquare.in
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