Customer Account Manager

Do you have solid skills in building customer relationships? Do you thrive in a varied role in communication with many different stakeholders? As a Customer Account Manager at Vestas, you get to join a team of highly skilled colleagues committed to deliver significant business results within the global renewable energy sector.

Region NCE > SBU NCE Service > CSM DK/NO
We are a collaborative and enthusiastic team looking for a Customer Account Manager to enable us to continue to deliver on our contractual promises while growing our business and maintaining solid customer relationships. You will be part of our Customer Service Management-DK team located in Videbæk, Denmark.

Our daily operations is very diverse as we interact with a large amount of both internal and external stakeholders. We are involved in some very interesting projects, that offer you the opportunity to develop the business and actively knowledge share with the organisation and your team.

Responsibilities
As a Customer Account Manager, you will be responsible for the revenue of your own customer portfolio. As the main Vestas contact for your customers, you will create, build and retain high-quality customer relationship and internal collaboration, resulting in high customer satisfaction as well as solid financial growth for both the customer and Vestas.

• Act on behalf of the customer internally within Vestas to ensure that we deliver on the customers' business case, which will include communication with planning department, technicians and other stakeholders
• Create and supervise administrative routines with new or existing customers
• Handle daily customer communications
• Define and seek new business opportunities and coordinate complex after sales projects needed for profitable development
• Calculate and follow up on cost and profitability of our service contracts
• Actively participate in the hand overs of new wind parks from sales and construction

Qualifications

• Contractual knowledge is important as contracts form the baseline in discussion with customers
• Experience of working project based and being involved in execution process, communicating with several different stakeholders
• On the professional side, we believe you have experience from a similar position in a similar industry, for instance from an international company.
• Proven skills in delivering on budget and delivering a good customer experience in a cost-efficient way
• Experience of CRM systems and following processes
• Good skills in MS Office and preferably experience from using ERP system such as SAP or Salesforce
• Fluent in written and spoken English and Danish, other Nordic languages

Competencies
We believe that if you possess the following personal characteristics, we can teach you a lot about CSM:

• A commercial mind-set with the ability to understand our business and what creates value for our key account customers and Vestas
• Ability to create and maintain relationships with a broad variety of external customers and internal Vestas departments at different levels
• Ability to get involved in complex technical and contractual issues
• Ability to coordinate projects both freely and in a team
• Good communications and negotiation skills
• Coordination skills and structured way of working

What we offer
Apart from a competitive benefit package, as a Customer Manager in Videbæk, Denmark you will be where it all happens, in close relationship with our customers. You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. Our atmosphere at the office is positive, and people are prepared to support when needed. You will have the possibility to develop your skills and shape your role in an environment where no days are ever the same. At Vestas, you will have the opportunity to work in an exciting industry at a company that develop new technology and support the transition into green energy.

Additional information
Travel: Maximum 10 days per year.
Applications are handled on an ongoing basis. Please apply online with your letter of motivation and CV.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 25/05/2024

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BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, www.vestas.com/en/careers/job-openings

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.