Technical Expert, Monitoring Analyst & Administrator (Nagios)

Technical Expert Monitoring Analyst Administrator Nagios

Landis Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management, enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9 million tons of CO2 in FY 2021 and committed to achieve carbon neutrality by 2030, Landis Gyr manages energy better since 1896. With sales of USD 1.5 billion in FY 2021, Landis Gyr employs around 6,500 talented people across five continents.

**Location:** Noida **Exp:** 7 years

Key Purpose of Role

The primary job function for this position is administering the Nagios monitoring application, writing/editing and implementing code for Nagios monitors, as well as performing enhancements and upgrades to the Nagios monitoring tool process. Additionally, this role will perform automation scripting, data analysis, case investigation, and routine tasks as assigned. Possessing expert product knowledge and a strong technical background, the Nagios Expert delivers solutions for challenging application system and service-related issues.

Areas of Responsibility

• **Tasks**
• Administrator Nagios Application
• Perform automation scripting, data analysis, case investigation, and routine tasks as assigned
• Ability to create technical design documents from the requirement and can create articles so that the dev testing team can understand end-to-end requirement
• Ability to create, edit, and troubleshoot custom scripts
• Ability to code procedural languages, specifically Python, Perl
• Ability to identify gaps in the existing process and can define processes to improve overall delivery
• Works independently and can mentor junior team members
• Ability to work special events during the weekends
• Maintenance
• Disaster Recovery Exercises
• Application Upgrades and Installs
• Triage, diagnose, and escalate incidents to other support groups responsible for sharing knowledge for all escalated incidents
• Logs accurately tracks, and documents all work within the ticketing system
• Customer relationship management (CRM)
• Able to resolve customer complaints via phone, email, and CRM
• Perform Nagios upgrades, patches, and recommend process enhancements

Skill Set Requirements

• Expertise of programming logic and the ability to troubleshoot systems by following code
• Intermediate to advanced Python scripting skillset for extending core Nagios functionality and implementing plugins
• Experience designing and implementing dynamic monitoring systems
• Ability to multitask
• Strong written and oral communication skills
• Ability to work independently or with a team
• Write and execute SQL and Oracle queries
• Data analysis
• Scripting
• Programming
• Technical troubleshooting
• Self-motivated
• Strong customer service skills
• Experience with code versioning tools (e.g., GITLAB, GERRIT, CICD tools) to improve the deployment process
• Strong sense of urgency to resolve or escalate issues

Required Experience

• Experience with procedural languages such as Python, Microsoft PowerShell, PhP, Pearl, Shell, PLSQL
• Familiar with new technologies in machine learning and works to implement new solutions for monitoring
• 7-9 years experience with Nagios monitoring engine
• Experience designing and implementing monitoring alerts for extensive infrastructure environments (Hosts, Network devices, and services)
• Experience with software programs (Windows, Windows Server Environment, Microsoft Office, SQL Server, Oracle, UNIX, Sun Solaris, or related programs)
• Experience with general PC hardware, communication devices, and/or networking
• Experience with troubleshooting and creating scripts
• Experience with case creation and management using ticketing software
• RF experience desirable
• Utility operations experience is a plus

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic, cross-functional, and international environment, we are looking forward to meeting you. Click apply now!

**Job Title:** Technical Expert Monitoring Analyst Administrator Nagios **Requisition ID:** 19702 **Location:** Noida, UP, IN **Workplace Type:** Hybrid **Career Level:** Experienced **Date Posted:** May 1, 2024

Find similar jobs here. **VIEW PROFILE EMPLOYEE LOGIN** **Careers Home** | **All Openings** **About Us** | **landisgyr.com**

2024 Landis Gyr. All rights reserved. **Recruiting System** | **Privacy Statement** | **Terms of Use** | **Contact Us** | **Privacy Preference Center**