Senior Program Manager

About Omnidian Omnidian is building a more sustainable future for the planet. We assure that IoT-enabled distributed energy assets perform at their best by innovating through our people and culture, integrated technology, and by creating an amazing customer experience. We're a well-funded, growth-stage company offering the potential for enormous impact, both on our products and on the world.
We are headquartered in Seattle, but are open to a remote location depending on role and if a candidate resides in a state in which we currently employ.
The Role The Residential Operations team at Omnidian is growing rapidly. We are excited for the opportunity to serve even more clients and homeowners across the growing residential solar sector in the United States. To support this growth, we are seeking a Senior Program Manager to lead and influence new business process integration and improvement at scale. This person will collaborate cross-functionally, working with Operations, Finance, Sales, Marketing and Product teams to drive the best client and homeowner experiences.
This is a full-time contract role### What You’ll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple teams
• Define the program (mission, vision etc), set objectives, use data to identify improvements with associated success metrics
• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions etc
• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes
• Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks
• Develop, implement and govern a KPI reporting mechanism for the portfolio of initiatives required to deliver this program, providing visibility to the milestones, and performance across all projects
• Roll up your sleeves and do whatever is necessary (GM mentality)
• Communicate, communicate, communicate

Who You Are

• Experienced at breaking down barriers. Strong ability to build relationships and trust with internal and external stakeholders.
• Can be hands on/scrappy when needed
• Has a proven track record of improving the performance of business units through program management and process improvement
• Keen appreciation and demonstrable experience of improving client/customer outcomes
• Operates with little supervision, while keeping the strategy and high level goals of the company in mind. Very autonomous.
• Aids department leadership in developing long-term strategies that make or inform leadership decisions. Is an expert/ has a strong understanding of business problems.
• Supports the leadership of highly visible multidisciplinary project teams or initiatives; provides thought leadership.

Experience You'll Need

• 5+ years of program or project management experience in a technology led organization
• 5+ years of driving process improvements
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Experience That's a Plus

• Knowledge of the Residential Solar industry, including operations in-house and in the field
• Understanding of Residential Solar Financing
• Qualifications in project management methodology and/or process improvement disciplines

Work-Life and Culture

• All of our roles offer the opportunity to work remotely
• If you are in the Seattle, WA area, we offer a vibrant and creative co-working space in the heart of downtown Seattle
• If you are near one of our employee clusters, we offer one or more local gatherings per year
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, check out our post What Makes an Ethical Company?

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our customers. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. We value diversity and inclusion and are committed to ensuring our hiring and retention practices, as well as our office culture, reflects this value. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
  Omnidian is an equal opportunity employer. We are committed to diversity in the workplace. We make employment decisions on the basis of merit and business need. We hire without consideration to age, ancestry, citizenship, disability, gender expression, gender identity, marital status, national origin, political activity or affiliation, race, religion, sexual orientation, veteran status, or any other basis protected by law.
  We invite you to be part of our mission to create a workplace that is inclusive and welcoming to all