Operations (People Ops) Manager

Operations People Ops Manager

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We're seeking an Operations wizard to join our entrepreneurial team - someone who can support our growth. As an ideal candidate, you have people operations and some general operations experience in a remote, highly dynamic, and multinational setting. Whether you were the general manager for your family's small business growing up, an HR and Operations person at a start-up, or a seasoned executive assistant, your superpower has always been using your keen judgment, prioritization, coordination, and communication skills to keep things running smoothly. You are a key ingredient in creating systems, processes, and people operations that free up strategic resources needed for a small business to grow and accomplish an ambitious amount of work.

WHAT WE DO

Community Energy Labs enables buildings to use energy when clean sources of power are available, and to use less energy overall by making smart decisions about when and how energy is used. We primarily work with communities and schools whose buildings make up nearly 30% of the commercial floor space in the US. Community Energy Labs, its employees, and its customers are driven to be a part of the solution to saving our planet. Our software combines cutting-edge control algorithms, machine learning, and traditional control techniques to lower cost and manage energy. We combine that with an intuitive user interface that doesn't require a PhD in mechanical engineering to make saving money and the planet easy for everyone, even cash-strapped schools with overworked building operators. CEL's core AI-powered clean building control platform concept was a regional winner of CleanTech Open's 2020 international accelerator, an overall winner in the 2020 Madrona Venture Labs Go Vertical challenge, a 2021 impel building innovator, EPRI Incubate Energy 2021 cohort member, and 2021 US Department of Energy SBIR awardee. Follow CEL on Twitter and on LinkedIn.

WHAT YOU DO

The Operations Manager will play a critical role in the day-to-day management of our company operations, enabling our CEO, Engineering, and Customer Success teams to focus their time and efforts on delivering high-quality customer experiences through product and services. Fostering a cooperative, harmonious working climate conducive to employee morale and productivity through upholding and reinforcing CEL's FACTS-based culture (Focus, Accountability, Courage, Transparency, Sharing). Coordinating a high-performance team of internal/external partners through planning integration, prioritization (such as our Monday.com planning scheduling, forecasting metrics). Managing multi-state payroll/benefits, making recommendations to management, executing changes that support a growing multidisciplinary business. Leading team meetings with all levels of the organization, working seamlessly with partners to achieve operational objectives. Working with department leads to disseminate company-wide Objectives Key Results (OKRs) in their teams. Coordinating staff (30-60-90), people operations, professional development. Understanding, organizing, communicating, executing the day-to-day, week-to-week tactical tasks associated with long-term strategic plans. Making sure that operations work frees up critical company resources to achieve those plans. Building bias-free sourcing, hiring, onboarding, training processes for new/existing employees, carrying out the day-to-day of this work.

SALARY EXPECTATIONS

This is a hybrid or fully remote role with a strong preference for someone based locally in Portland, Oregon. $75,000 - $90,000 commensurate with experience. Flexible work hours, PTO, Silver plan level health benefit coverage for you and your dependents. An intentionally diverse international team.

SUPERVISOR RESPONSIBILITIES

This position may initially have 1-2 dotted line reports and be responsible for coordinating multiple relationships with fractional contractors and vendors (e.g., finance, accounting, project managers). If you're ready to dive in headfirst, make a real impact, we want to hear from you.

ESSENTIAL FUNCTIONS

You will oversee the integration and planning of operations functions that enable us to scale our high levels of focus, accountability, and transparency as our business grows. Primary responsibilities include hiring and recruitment for a small fully remote employer, multi-state payroll and benefits, coordinating business operations teams in a way that streamlines administrative work and enhances transparency and outcomes. This position requires excellent communication and top-notch coordination skills. If you're seeking an opportunity to grow a business and you value self-learning and operational excellence, we'd love to meet you.

OPERATIONAL EXCELLENCE COORDINATION

• Demonstrate superb work management skills, be a planning execution rockstar who sequences carries out work for highest transparency impact, help others do the same.
• Set priorities agendas communication cadence for operational teams such as finance, planning, scheduling, and All-Hands meetings.
• Coach assist relevant team members to ensure organizational rhythms, recurring tasks stay humming along.
• Facilitate seamless tracking coordination of work within the operations function of the company using our process documents, playbooks, Monday.com boards.
• Balance competing priorities, prioritize work that improves business operations.

HIRING RECRUITMENT

• Source, hire, onboard new employees across all functions of the business.
• Work closely with peers, business leaders to understand operational objectives, align sourcing accordingly.
• Champion enhance unbiased hiring processes.
• Create clear 30-60-90 plans, follow them with discipline in order to provide clear timely feedback to new hires, hiring managers.

PAYROLL BENEFITS

• Run payroll benefits, reimbursements on the cadence established by the business.
• Make payroll benefits and people operations recommendations right-sized to the business realities as the company grows.
• Lead, manage any changes related to payroll benefits.

COMPLIANCE REGULATORY

• Take action to troubleshoot, solve, be in compliance with all federal, state, and local business, employer, and regulatory registrations, filings.
• Assist on finance operations, provide coordination, know when to follow up to support our cultural values of transparency, accountability.

QUALIFICATIONS

REQUIRED EXPERIENCE

• Bachelor's degree or equivalent practical experience in business operations with specific experience in people operations, high-growth startup, or small business.
• 5 years' experience in operations management, people operations, or a similar role.
• Highly proficient with remote teams, software tools for communication, collaboration.

NECESSARY SKILLS ABILITIES

• Passion for valuing, embracing diverse teams in tech business.
• Excellent verbal, written communication skills, including the ability to effect.