Engineer Customer Support - Thai Support (Remote - Based in Thailand)
11 days ago
Thailand
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Job Description
Enphase Energy Careers Engineer Customer Support Thai Support Remote Based in Thailand
Customer Service Thailand
Apply Description
JD for the role is as below:
Enphase support teams work 24/7 and 365 days a year. The candidate will be required to answer inbound Emails, Chats, Phone calls from Enphase customers during assigned hours. Candidate must be open to working on weekends and night shifts. Support would be in Thai and English. Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM Help Desk software platform. Coordinating with Enphase Engineering with tracking of field issues and subsequent product modifications, logging product bugs in a central database. Assisting other team members with troubleshooting and/or administrative tasks as needed. Following departmental conventions and procedures. Participating in ongoing training education of industry standards and Enphase product-specific information. Professionally represent Enphase via all communications mediums. Abiding by all company policies and standards of conduct contained in the Enphase Energy employee manual. Performing other duties as assigned.
Minimum Qualifications
- Should be a Graduate (B.E./B.Tech).
- Should have a minimum of 1 year experience supporting customers in Tech Support or Customer Support role. Freshers will not be considered for the role.
- Good Interpersonal skills and proven ability to build rapport and establish keep working relationships with customers, peers, and managers.
- Strong verbal and written communication skills.
- Computer literate, PC skills essential, Mac OS desirable.
- A general understanding of electrical concepts, AC/DC circuits, and electrical or electronics background would be highly desirable.
Preferred Qualifications
- BE Electrical.
- Exposure to solar PV related environments.
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Enphase Energy
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About this company
Founders:Martin Fornage, Raghu Belur, bngami ibra
Founded date:2006
Revenue:US$ 100 - 500 million
Investors:Applied Ventures, Bridge Bank, Horizon Technology Finance, Kleiner Perkins, Third Point Ventures
Stage:Other
Website:enphase.com
Enphase Energy brings a system-based, high-tech approach to solar energy, leveraging expertise in semiconductor integration, power electronics, and networking technologies to continually advance the performance, intelligence, and reliability of solar...read more
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