Director of Field Operations - North America

Director of Field Operations - North America

Reporting to: VP Operations

Job Description:

Beewise is looking for an experienced field operations leader to build and run our US field operations. This is a unique opportunity to build something from scratch. The Director of Field Operations will be responsible for service delivery, logistics and field operations for the North America region. This person will be in charge of overseeing delivery operations and logistics for safe and secure rendering of the company’s high value products and services throughout North America.

Role description:

• Establish processes, procedures, and best practices on how the NA Field Operations need to be run to achieve operational excellence.
• Oversee day-to-day company operations, managing all field functions of the field operations team for North America: Delivery, logistics, as well as field operations and support.
• Manage customer service operation, final delivery to end customers, installation and onboarding of new customers and on-going maintenance.
• Establish delivery and support strategies, set goals, monitor work, and evaluate results to ensure department logistics objectives and operation requirements are met.
• Maintain reliable, timely, efficient, and competitive beekeeping field operations
• Maintain close working relationships with the company’s wide groups, globally, to provide the product production, support and services required.
• Recruit, build and manage a team of operation experts.

Required education and experience:

• 8+ years of experience in operations roles, field support, freight forwarding, transportation, warehousing and logistics.
• At least 4 years of experience building and leading an operations team
• Experience at a startup or building a department from the ground up is a must
• Experience in Ag-tech companies is preferred
• Bachelor’s degree required; specialization in business management or related field preferred
• Emphasis on creativity and out of the box thinking is a must
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Comfortable with ambiguity and a creative problem solver
• In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics.
• High capabilities with MS Office applications and ERP systems.
• This role will require up to 50% travel