Devices Support Engineer (Smart Metering EMEA)

Job Title

Devices Support Engineer Smart Metering EMEA

**Company:** Landis Gyr **Location:** Vantaa, FI **Career Level:** Experienced **Date Posted:** Apr 26, 2024

Landis Gyr is a leading global provider of integrated energy management solutions. We measure and analyze energy utilization to generate empowering analytics for smart grid and infrastructure management enabling utilities and consumers to reduce energy consumption. Our innovative and proven portfolio of software services and intelligent sensor technology is a key driver to decarbonize the grid. Having avoided more than 9.5 million tons of CO2 in FY 2022 and committed to achieve carbon neutrality by 2030, Landis Gyr manages energy better since 1896. With sales of USD 1.7 billion in FY 2022, Landis Gyr employs around 7,800 talented people across five continents.

We are looking for a new colleague to join the Customer Care Management team within the Business Unit Electricity as Devices Support Engineer Smart Metering EMEA. The position is preferably based in Finland; other locations in Europe can be discussed.

**Main Responsibilities:**

• Managing all aspects of support and maintenance for Landis Gyr AG Electricity Devices within the EMEA region
• Managing quality cases CAPAs interface to Quality and local technical support organizations
• Maintaining the KPIs as assigned by Business Unit Electricity
• Interfacing with Sales Product Management and Operations teams to prioritize case work
• Collaborating with global teams to promote and develop process development and continuous improvement
• Providing global technical tender support for customer projects

**Profile Requirements:**

• B.Sc or M.Sc in technical field (electronics, IT, SW, or equivalent) or other equivalent academic degree
• Proven track record in working in international R&D projects with multiple site connections
• Experience in technical project management with complex technical documentation and schematics
• Strong communication skills and ability to represent projects in challenging situations including customer meetings
• Experience working in a complex and agile business environment
• Fluent communication and presentation skills in English
• Power line communication (PLC) and mobile networks experience
• Azure DevOps, Service Now, DLMS, Cosem Client
• Any other spoken language (LI HB1)

If you have the drive and enthusiasm to accept this challenge and to work in a very dynamic cross-functional and international environment, we are looking forward to meeting you. Click apply now!

*Job Title:* Devices Support Engineer Smart Metering EMEA *Requisition ID:* 19672

**Apply now to join our team!**