Customer Service Associate

Requirements –

• Minimum 1-3 years in customer support and escalation

• Graduation is mandatory

• Job Location: Baner, Pune

  Key Responsibilities:

• Creating ‘delight’ for the customer during the project life cycle

• Assisting with adherence to project timelines

• Conflict resolution

• Tracking customer experiences across online and offline channels

• Collaborating with the internal teams to enhance customer service and brand awareness

• Identifying customer needs and taking proactive steps to maintain positive experiences

• Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications

• Analyzing customer feedback on products and services offered

• Documenting processes and logging technical issues, as well as customer compliments and complaints.