Senior Technical Support Representative

Senior Technical Support Representative at ChargePoint

Responsibilities:

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve hardware and software issues related to EV charging stations
• Escalate complex technical issues to the appropriate internal teams
• Document customer interactions and resolutions in the CRM system
• Collaborate with cross-functional teams to improve customer support processes

Qualifications:

• Bachelor's degree in a technical field or equivalent experience
• Previous experience in a technical support role, preferably in the EV industry
• Strong problem-solving skills and attention to detail
• Excellent communication skills, both verbal and written
• Ability to work independently and in a team environment

Company Overview:

ChargePoint is a leading network for EV charging solutions, offering software and services to support charging programs for businesses and fleets. We provide smart charging solutions to various industries, including apartments, auto dealerships, commercial real estate, and more. Join us and be a part of the EV charging revolution!

Application:

If you are passionate about technology and customer support, and would like to join ChargePoint in shaping the future of sustainable transportation, apply now to join our team!