1007 Customer Service Representative 1 #5842

Position Description

**Job Title:** Customer Service Representative 1 **Target Salary:** $21 - $59 Per Hour **State:** California **Department:** Administrative Support **City:** Vallejo **Location:** 1007 Recology Vallejo **Subsidiary Name:** Recology Vallejo

**GROW WITH US**

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high caliber service.

We are a collaborative and supportive team and looking for a motivated self-starter to join us. We encourage Recology employees to **G R O W** with Us professionally and personally by:

• Giving Back to our communities
• Recovering Resources to achieve their best and highest use
• Owning a company that provides quality service and protects the environment
• Working Together to achieve our common vision of a world without waste.

You can **G R O W** with Us by becoming our **Customer Service Representative 1**.

**THE ROLE**

Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.

**ESSENTIAL RESPONSIBILITIES INCLUDE AND ARE NOT LIMITED TO:**

• Answers telephone or greets customers at counter.
• Provides information about collections rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing balancing, and reconciling customer payments.
• Maintains appropriate records, prepares requested reports, and performs related word processing, data entry, and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills, and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact, and monitoring delinquent accounts to point of resolution as appropriate.

**QUALIFICATIONS:** Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:

• Six months related experience and/or training.
• Computer programs including Microsoft Office suite of applications.
• High school diploma or GED required. Bachelor’s degree preferred.

**Skill and/or Ability to:**

• Promote the WASTE ZERO philosophy.
• Develop strategies to manage challenges and opportunities.
• Use computers and technology capabilities effectively.
• Communicate well verbally and in writing.
• Establish trust, credibility, and confidence.
• Promote collaboration and assist others with initiatives.
• Attract, develop, and retain good people.
• Build customer relationships and increase customer satisfaction.

**RECOLOGY OFFERS**

An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities. Recology offers:

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans.
• Employee Stock Ownership Plan.
• 401(k) with match.
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

**SUPPLEMENTAL INFORMATION:** Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Recology is an equal opportunity employer that is committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities.

*Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.*

This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, work conditions, and benefits associated with the job.