Senior Product Manager
14 days ago
Seattle, Washington, United States
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Job Description
Job Description
Position: Customer Support Specialist
We are looking for a dedicated Customer Support Specialist to join our team. In this role, you will be responsible for providing exceptional customer service and support to our clients. Your primary duties will include responding to customer inquiries, resolving issues in a timely manner, and maintaining a high level of customer satisfaction.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Provide product information and technical support to customers
- Troubleshoot issues and provide solutions to customers
- Escalate complex issues to the appropriate team member
- Document all customer interactions in our CRM system
- Assist with training and onboarding of new customers
Requirements:
- Proven experience in a customer support role
- Excellent communication skills
- Strong problem-solving abilities
- Familiarity with CRM systems
- Ability to work well in a team environment
- High school diploma or equivalent
If you are a customer service-oriented individual with a passion for helping people, we would love to hear from you. Apply now to join our team as a Customer Support Specialist!
Group14 Technologies
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About this company
Founders:Aaron Feaver, Rick Costantino, Rick Luebbe
Founded date:2015
Revenue:US$ 500 million - 1 billion
Investors:Lightrock, OMERS Ventures, Porsche, US Department of Energy, Vsquared Ventures
Stage:Series C Plus
Website:group14.technology
Group14 Technologies is a battery storage technology company that develops silicon-carbon composite materials for lithium-ion markets. Founded to enable the coming electrification of everything, Group14’s battery materials breakthrough brings new...read more
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