Project Geologist- Federal Remediation Projects

Customer Support Specialist

We are looking for a Customer Support Specialist to join our team and help provide top-notch support to our customers. In this role, you will be responsible for assisting customers with any inquiries they may have, resolving issues, and ensuring customer satisfaction.

Responsibilities:

• Responding to customer inquiries via phone, email, and live chat.
• Resolving customer issues in a professional and timely manner.
• Providing product information and troubleshooting guidance to customers.
• Communicating effectively with customers to ensure their needs are met.
• Escalating technical issues to the appropriate team when necessary.
• Maintaining accurate customer records and documentation.

Requirements:

• Proven experience in a customer support role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities.
• Ability to work well in a team environment.
• Knowledge of CRM systems and ticketing platforms.
• High school diploma or equivalent; college degree is a plus.

If you are a customer-oriented individual with a passion for providing exceptional support, we would love to hear from you. Join our team and help us deliver outstanding service to our customers. Apply now!