Junior Account Manager

Junior Account Manager

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Job Description

**Junior Account Manager** **Location:** Baltimore, MD, USA **Req #:** 374 **Wednesday, February 7, 2024**

Vicinity Energy is North America's largest provider of district energy solutions, offering low carbon energy to most of the iconic buildings you see in the skylines of Boston, Cambridge, Philadelphia, Baltimore, and many other cities in the US. As a member of the communities we serve, all of us at Vicinity understand the critical role we play in reducing the impacts of climate change and being a leader in decarbonization. We are committed to net zero and eliminating our reliance on fossil fuels, but we need the best and the brightest minds on our team to help us reach our goal not only for us as a company but for our customers, our communities, and our planet.

**Summary**

The Junior Account Manager, under the direction of an account manager, will manage customer requests and business requirements. They will develop and maintain long-term relationships with each assigned customer with the leadership of the Account Manager. The Junior Account Manager has responsibility for customer satisfaction for all business transactions with the goal to retain and grow the account sales. This is not a lead generation role; it is working with an existing customer to ensure customer satisfaction, develop, and sign ongoing long-term contracts for existing and expanded services. This role will also be responsible for supporting marketing and brand awareness through networking, lunch and learns presentations, and time spent at customer sites. This is a full-time exempt position located in Baltimore, MD.

**Responsibilities**

• Work with the Account Management Team to retain and grow relationships and business opportunities with assigned customer accounts. Emphasis will be on the ability to close contracts.

• Develop and maintain a quality relationship with assigned customers at the operations executive level.

• Lead communication efforts for operations on system upsets and outages for planning purposes.

• Ensure that customer concerns are communicated to the organization in compliance with contracts.

• Promote new programs, products, and services to meet annual business plans and growth objectives.

• Support and, when appropriate, lead negotiations with clients, including preparation of contracts and possible structuring of financing solutions.

• Participate in company-sponsored activities and professional associations to ensure an active and effective outreach program in the business and customer community.

• Overnight travel is expected to not exceed 10%.

• Maintain an active and accurate customer contact database for all assigned customers for reporting of customer activities, marketing conditions, and promotional materials.

• Manage a quality customer relationship to address and resolve any billing disputes or collections issues.

• Meet and track business plan objectives in CRM.

**Required Skills, Knowledge & Experience**

• Bachelor's degree in business, Marketing, Mechanical Engineering, or related discipline (industrial utilities or HVAC) or achieve a bachelor's degree within 24 months of hire date.

• Prefer experience working in the U.S. energy markets (natural gas, oil, coal, and electricity).

• 5-7 years experience in account management and business development providing technical, business, and financial solutions.

• Strong ability to interpret, develop, and negotiate intricate agreements influencing long-term sales contracts.

• Strong analytical skills to evaluate options and understand competitive positions required to meet internal hurdles and successfully negotiate contracted business with customers.

• Thorough working knowledge of financial aspects of the business, including how to calculate ROI by utilizing sophisticated financial models using Microsoft Excel.

• Proven experience in developing technical and business solutions.

• Ability to build rapport with clients and listen to their needs to create customized client solutions.

• Hands-on project experience working directly with clients.

• Excellent interpersonal skills and ability to work in a team atmosphere with many departments.

• Strong customer orientation and focus, all experienced through sales relationships, technical services, and/or customer service background.

• Achievement-oriented, adaptable to changing markets and customer needs while maintaining focus on desired goals.

• Balance customer Vicinity Energy needs capabilities.

• Proficient with Microsoft Office suite (Word, Excel, Access, PowerPoint).

• Aptitude to learn and grow in any areas that need development.

**EQUAL EMPLOYMENT OPPORTUNITY POLICY STATEMENT**

Vicinity North America is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.