Inside Sales Team Lead

About Role

Play an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best-in-class PSEs who can achieve desired business goals month on month. You will bring in strong team management skills combined with a solid target-oriented mindset. You will set up best practice processes, enhance the overall experience we give to our customers and drive targets for the team.

We serve Driver/Business owners looking for business expansion. You will be a true thought partner to every prospect and customer we interact with, ensuring that they go ahead in the cycle with a

solution.

Responsibilities:

• Be responsible for meeting and exceeding the city-level targets along with your own OKRs.
• Be responsible for continuously developing a team of agents into fantastic relationship executives.
• Be responsible to ensure that key productivity metrics like dialed calls, TT and QLs of each team member are achieved without compromising on quality.
• Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized.
• Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.
• Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.
• Be responsible for schedule adherence of each & every individual within the team.

External Skills And Expertise:

• Graduation / Post Graduation or equivalent
• 5-7 yrs of relevant experience in handling a team of inside sales or pre sales agents.
• Track record of over-achieving targets
• Strong phone presence and experience outbound/tele sales calling.
• Experience in driving productivity & performance metrics goals
• Experience working with Leadsquared or similar CRM
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Proven pre sales / inside sales experience
• Ability to multitask, prioritize, and manage time effectively
• Display a high level of professionalism, integrity, and maturity.
• Understanding of automobile domain will be an added advantage