Helpdesk Engineer

Helpdesk Engineer

**Job Summary:**

As we continue to grow, we are looking for a world-class Global Helpdesk Engineer based in Hyderabad, India, and reporting to the Global Desktop Support Manager. In an industry that is reshaping the world's energy future, there's no better place to be. You will serve as the first contact point for internal customers seeking technical assistance via various channels such as phone, email, or chat. We value pushing boundaries, holding ourselves to a higher standard, and thriving together. If you are ready to contribute to our journey of excellence, we invite you to be a part of our dynamic team.

**Responsibilities:**

• Serve as the first contact with customers who need technical assistance via different channels (phone, email, or chat).
• Perform troubleshooting using different diagnostic techniques.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Provide quick resolution and excellent customer service.
• Redirect unresolved issues to the next level of support personnel.
• Provide needed information on IT products or services.
• Keep record of problems and their resolution and follow up with customers.
• Provide feedback on processes and make recommendations on areas to improve.
• Maintain technical documentation and service catalog on installation of software, configuration of hardware, and problem troubleshooting.
• Develop and maintain knowledge base.
• Suggest improvements on procedures.
• Other tasks that will be assigned by the leader from time to time.

**Requirements:**

• Degree in Information Technology, Computer Science, or equivalent.
• Minimum 0-2 years of experience in Service Desk, IT call center, handling IT service delivery, or related end-user facing services.
• Common desktop/laptop hardware along with software knowledge related to common desktop applications and M365 services.
• Active Directory, network, and system.
• Good verbal and written communication skills, able to work in a team, possess cross-culture experience, project management skills.

**Safety Compliance:** Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.

**Equal Employment Opportunity:** It is Maxeon's policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by national, local, state, or federal laws or regulations.

**Job Segment:** Help Desk, Information Technology, Project Manager, Technical Support, Computer Science, Technology.