Customer Service Specialist 1

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Position Description: Customer Service Specialist 1

• **Target Salary**: $26.00 - $29.00 Per Hour *(Wage dependent on experience and geographic location)*
• **State**: California
• **Department**: Customer Service
• **Apply Now**

**City**: Santa Clara **Location**: 1054 Recology Mountain View **Subsidiary Name**: Recology Mountain View

GROW WITH US

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high-caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us. We encourage Recology employees to G.R.O.W. with Us professionally and personally by:

• **Giving Back** to our communities
• **Recovering Resources** to achieve their best and highest use
• **Owning** a company that provides quality service and protects the environment
• **Working Together** to achieve our common vision - a world without waste

You can G.R.O.W. with Us by becoming our **Customer Service Specialist 1**.

THE ROLE

Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.

**ESSENTIAL RESPONSIBILITIES INCLUDE (AND NOT LIMITED TO):**

• Answers telephone or greets customers at the counter
• Provides information about collections, rates, billing, and account status promptly and correctly
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing, and reconciling customer payments
• Maintains appropriate records, prepares requested reports, and performs related word processing, data entry, and/or clerical duties
• Expedites communications and services between customers and coworkers verbally or through written communications to coordinate services, records, and account status
• Participates in training related to customer service work processes, procedures, skills, and safety to ensure optimum customer service
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact, and monitoring delinquent accounts to point of resolution as appropriate

**QUALIFICATIONS:**

• Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying
• A typical way to qualify is six months of related experience and/or training
• Computer programs including Microsoft Office suite of applications
• High school diploma or GED required; Bachelor's degree preferred

**Skill and/or Ability to:**

• Promote the WASTE ZERO philosophy
• Develop strategies to effectively manage challenges and opportunities
• Use computers and technology capabilities effectively
• Communicate well both verbally and in writing
• Engage with others productively and establish trust
• Attract, develop, and retain good people
• Listen to and build customer relationships

RECOLOGY OFFERS

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper
• A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing
• An inspired company mission driven to use and return resources to their best and highest use

RECOLOGY BENEFITS MAY INCLUDE

• Paid time off and paid holidays
• Health and wellness benefits including medical, dental, and vision
• Retirement plans
• Employee Stock Ownership Plan (401k with match)
• Annual wellness incentives
• Employee Assistance Program (EAP)
• Educational assistance
• Commuting benefits
• Employee referral program

**SUPPLEMENTAL INFORMATION:**

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job
• Pursuant to applicable law, we will consider for employment qualified applicants with criminal records
• Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law

*This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.*