Customer Service Representative (Remote)

Customer Service Representative Remote at Everlight Solar

Position Type: Full Time, 30k - 40k

**Location:** Tucson, AZ

Everlight Solar is seeking a skilled, highly energetic, and motivated individual to join the Everlight Solar team as a Customer Service Representative. This entry-level position is full-time remote and will require some nights and weekends work. The Customer Service Representative will act as a connection providing product services information and resolving developing problems that our clients might face with precision and competence. Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc).

Responsibilities

• Handle high amounts of incoming calls
• Identify and evaluate customers' needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid, and comprehensive information by using the right methods and tools
• Manage complaints, provide proper solutions and options, follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers

Requirements

• Some proven customer support experience or experience as a client service representative is preferred
• Strong phone administration skills and active listening capabilities
• Ability to work independently and as a member of various teams and committees
• Strong attention to detail
• Exceptional communication and presentation skills
• Ability to multitask, prioritize, and control time effectively
• Ability to work nights (some weekends) 1pm - 11pm CST 4 days a week with rotating Saturdays, or 8am - 6pm CST M-F with rotating Saturdays

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• PTO
• Sick and Safe Time
• Paid Holidays
• Of Salary: $30,000 - $40,000/year

Everlight Solar is proudly an Equal Opportunity Employer. We value diversity of all types and are excited to work with talented individuals from a wide range of backgrounds. Everlight is committed to inclusion, and we invite people of any race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, nationality, or sex, age groups 18 and levels of education to apply. Authorized to work in the US and background check required.