Customer Service

Position

Customer Service

Location

Celaya, GUANAJUATO

Job Id

1714

Number of Openings

1

Objective of the Position

Establish and maintain a direct relationship with customers through effective communication aligned with the assigned customer's needs. Provide information to internal and external customers to ensure compliance with finished product requirements.

Responsibilities

• REQUIRED EXPERIENCE WITH STELLANTIS CUSTOMERS
• Analyze and share customer requirements with the department for scheduling
• Ensure production material for customer shipments
• Knowledge of part numbers for various customers
• Direct relationship with customers
• Plan the best way to meet production and shipping schedules on time, quality, safety, and cost
• Coordinate internal movements of process materials and finished products
• Analyze variations in daily customer requirements
• Implementation of contingency plans to meet customer delivery schedules
• Compilation of daily delivery information to customers
• Investigate and respond to Customer Discrepancies
• Take corrective actions when necessary with a strong emphasis on identifying the root cause and implementing corresponding corrective actions
• Coordinate the preparation of all necessary documentation for shipments
• Participate in IATF 16949 audits as needed
• Respond to customer Tickets and Complaints in a timely manner
• Provide a high level of Customer Service for material shipping
• Attend and follow up on reports related to the Environmental Management System
• Understand and/or train on the logistics manual of assigned customers
• Respect Safety Standards to prevent accidents and/or incidents
• Comply with and apply the Environmental Policy in daily area functions
• Participate in improving the environmental performance of the Company and strengthen Ecological and Safety awareness
• Keep the work area clean and orderly
• Comply with CTPAT Regulations

Required Skills and Knowledge

• Familiarity with MRP
• Experience in Microsoft Office applications such as Excel, Word, and PowerPoint
• Use of customer-designated applications
• Compliance with the Environmental Management System respecting Safety Standards for accident and/or incident prevention and applying it in daily functions
• Knowledge of ISO 14001 and IATF16949 standards that apply in the Company and/or area
• CTPAT Guidelines

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