Customer Care Advisor

Customer Care Advisor

**Company:** bp pulse

**Job Type:** Full-time

Company Description

Here at bp pulse, we're energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work, and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving.

Job Description

We are looking for a number of Customer Care Advisors to join our team dealing with a diverse variety of inbound and outbound communications with customers, including calls, emails, and live chats. Our contact centre is open 365 days a year, 24 hours a day, supporting our customers on the go with their charging needs.

You Will:

• Be the first line of support for our customers and charge point hosts
• Identify customer needs and resolve their queries on first contact
• Champion our exciting products and keep up to date with any developments to our market-leading network (full training provided)
• Act as an ambassador for our brand
• Provide quality customer service, being the voice of bp pulse
• Triage customer queries with a view to resolving them quickly and efficiently

Qualifications

**What you'll have:**

• Strong customer service background with a focus on providing exceptional service to our customers
• Strong verbal and written communication
• A positive attitude towards working collaboratively
• Flexibility and resilience
• Ability to learn quickly and embrace change in a positive manner
• Comfortable with working on multiple systems such as Amazon Connect and Salesforce (full training provided)

Additional Information

• **Duration:** 6-month fixed-term contract
• **Hours:** 40 hours, 3 on, 3 off shift pattern
• **Salary:** £26,750
• **Working Days:** Falling on a Monday-Wednesday will be scheduled for 08:00-21:00 and falling on a Thursday-Sunday will be scheduled for 09:00-21:00. Because working days in the week are variable, not every week will have 40 hours worked, but will average 40 hours over the span of the rotation. Annual Leave will be prorated.
• We offer a hybrid working policy - 60% of shifts must be worked from our Milton Keynes based office.

As an equal opportunity employer, we celebrate diversity and care about people. We would hope you will be like-minded with a positive personality, energetic working style, and for this role, an exceptional communicator who can work well within a multidisciplinary team. You are a vital part of the electric future start charging up your new career today.

**Job Location:** Hybrid

*I'm interested*