Lead Analyst, Customer Experience Process Mapper
IT, Customer Service
About National Grid
National Grid facilitates electricity and gas transmission system and focuses on delivering clean energy. They are one of the world’s largest investor-owned energy companies, committed to delivering electricity and gas safely, reliably and efficiently to the customers and communities they serve. They play a vital role in connecting millions of people to the energy they use, through their regulated utility businesses in the UK and US; with principal operations in electricity and gas transmission and distribution, as well as National Grid Ventures. They also understand their responsibilities for future generations, so they are shaping the energy systems that they will need in years to come. They are working closely with customers, partners and communities to develop solutions to the very real challenges they all face as they make the transition to decarbonised, decentralised, smart energy systems.
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