Senior Analyst, MA AMI Customer, Community and Regulatory Engagement

Senior Analyst MA AMI Customer Community and Regulatory Engagement

**Location:** Waltham MA US 02451, Northboro MA US 01532, Worcester MA US 01610 **Division:** Customer Communications and Insights **Job Type:** Requisition Number 54772 **Department:** Business Change and Project Management

About us

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society, in technology, and in our industry is accelerating, and our expertise puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful, we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow both ourselves and our business. Best of all, our people say they are proud to work for National Grid and that it is a great place to work. They know what they do matters for society and they can make a difference. We have a strong focus on personal development, wellbeing, inclusion, and belonging.

And it's not all work - we have fun, care for, and look out for each other while forming strong friendships and affinities through active social networks and employee resource groups.

Job Purpose

The Senior Analyst MA AMI Customer Community and Regulatory Engagement is a key member of the MA Advanced Metering Infrastructure (AMI) program team that develops and manages our customer engagement strategy in support of a smarter, stronger, cleaner energy future for our customers in Massachusetts. We are seeking an experienced Senior Analyst to support our ongoing AMI customer and community engagement efforts, particularly in leading the coordination, alignment, and integration of related Customer Experience efforts across National Grid.

The Senior Analyst will serve as the AMI team's point of contact for all internal departments and stakeholders that rely on AMI smart meter functionality to advance customer solutions (e.g., Energy Efficiency, Demand Response, Clean Transportation, Digital Customer Experience) while also supporting and representing National Grid in regulatory settings as required. Additionally, the Senior Analyst will lead the management of external vendor partners supporting the customer experience for the AMI program.

This position provides an exciting opportunity to shape the energy transition by engaging with our customers, meeting and educating internal and external stakeholders, and working to promote the advancement of smart meter technology in our region while further developing expertise, leadership, and internal as well as external engagement skills. This position will be located in Massachusetts (Waltham, Northboro, or Boston).

Key Accountabilities

• Identifying opportunities and developing strategies to advance adoption of the MA AMI program and our net zero ambition
• Strategic collaboration with other teams within National Grid in various areas
• Serving as the MA AMI representative and liaison to other departments charged with the innovation of our energy grid
• Providing education and awareness of smart meters to our customers
• Working to deliver and support innovative customer engagement efforts
• Updating key stakeholders of the program on current and future roadmap activities and engagement opportunities
• Designing and deploying enhanced customer engagement capabilities enabled by the deployment of smart meters
• Developing and supporting educational content and awareness to customers and internal/external stakeholders of National Grid across Massachusetts
• Managing relationships with the AMI program's external vendor partners that support customer experience
• Integrating customer feedback to provide strategic oversight and communication
• Educating customers, especially vulnerable customers and communities, on the benefits of the smart meter program
• Assisting with marketing plans, content maintenance, and remaining agile throughout AMI deployment
• Supporting all regulatory compliance efforts as the representative for customer experience and overall engagement
• Providing project support and development including analysis, drafting, writing presentations, and editing responsibilities

Qualifications

• Undergraduate degree or similar is required, such as in Communications, Public Policy, Economics, Environmental Science, Business, etc.
• Master's degree in relevant field is preferred
• 3 years of experience in Project Management
• Strong communication, organizational, and stakeholder coordination skills
• Success working independently, proactively handling multiple tasks, and determining priorities in a team environment