Research Scientist - Machine Learning

Job Description

Position: Customer Success Manager

Are you passionate about helping customers succeed? Do you have a track record of building strong relationships with clients? If so, we are looking for a Customer Success Manager to join our team.

Responsibilities:

• Build and maintain strong, long-lasting customer relationships.
• Develop a trusted advisor relationship with key customer stakeholders.
• Ensure timely and successful delivery of our solutions according to customer needs and objectives.
• Communicate clearly the progress of initiatives to internal and external stakeholders.
• Forecast and track key account metrics.
• Identify and grow opportunities within accounts and collaborate with sales teams to ensure growth attainment.
• Assist with high severity requests or issue escalations as needed.

Qualifications:

• Proven work experience as a Customer Success Manager or similar customer-facing role.
• Experience in delivering client-focused solutions based on customer needs.
• Excellent listening, negotiation, and presentation skills.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.

If you are a customer-focused individual with a strong background in building successful client relationships, we would love to hear from you! Apply now and join our team as a Customer Success Manager.