Referent*in Operations & Customer Service

Octopus Energy Group

Referent in Operations Customer Service

• **Location:** Munich, Germany
• **Company:** Octopus Energy Germany
• **Department:** Customer Operations
• **Job Type:** Full-time, Hybrid

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Join the revolution at Octopus Energy! We are part of the global energy revolution, agile, and future-oriented, changing the energy market for the better with new technology. Join our team of 400 and challenge the status quo. We focus on energy that is good for the planet and good for your karma. Our IT platform, Kraken, supports us in automating a large part of the energy supply chain with Data Science.

We have ambitious goals and a strong parent company worldwide. Octopus Energy already supplies over 5 million households with green energy. If your heart beats not only for technology but also for your colleagues, you're a great fit for us. We communicate openly and transparently with our customers and employees.

What to Expect

• An international team with flat hierarchies and open, transparent communication
• Flexible working hours because green energy starts with each individual
• Discounted rates on our electricity or gas tariffs
• Bring your English skills to the next level with Busuu, our corporate language courses provider
• Get your desired bike at a discounted rate through leasing with us
• Train at over 6000 sports and health facilities across Germany with Wellpass
• Monthly lunch allowance of €108.45 easily through an app
• Reimbursement for public transport costs for a stress-free commute
• Some of your childcare costs covered by us
• Stock options to participate in the international success of Octopus Energy Group Ltd
• Team cohesion, events, and a stylish working environment in our Munich office in Werksviertel
• A secure future with the option to join a company pension plan through us

Your Future Responsibilities

• Support the Head of Operations in daily operations alongside your customer service tasks
• Conduct customer conversations, handle tickets, and ensure competent and solution-oriented task management and customer care
• Collaborate closely with colleagues to develop solutions for complex issues
• Assist the Head of Operations with organizational and reporting tasks
• Plan and coordinate meetings, ensuring optimized time management
• Facilitate communication between departments for a smooth flow of information

Your Background

• Completed training or similar in a commercial or service-oriented field (e.g., office communication, hospitality)
• Strong interest in the German energy market
• Experience in phone and written customer service in the B2C sector and CRM systems
• Strong organizational skills, ability to prioritize, handle confidential information, and act as a gatekeeper
• Interest in long-term employment, working in a fast-growing environment
• Ability to work independently, organized, and responsibly
• Proficient in Google Workspace, MS Office, and fluent in German and English

Ready to revolutionize the energy market with us? Tell us why you should support us in this journey! Submit your CV and all relevant information through our online form. We look forward to hearing from you.

*Octopuses come in all colors, shapes, and sizes. We welcome employees of all genders, ages, sexual identities, origins, religions, worldviews, with or without disabilities. The most important thing for us is that you are a good fit and eager to make a difference.*

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