Customer Service Shuttle Specialist
11 days ago
Honolulu, Hawaii, United States
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Job Description
Beep Inc Customer Service Shuttle Specialist
**Location:** Honolulu, HI, Daniel K. Inouye International Airport
Responsibilities
- Safely operate the vehicle and system interface while in transit service
- Confidently represent the community and area businesses as a positive information source
- Successfully demonstrate safe manual maneuvers such as navigating entry into intersections and around blocked pathways
- Professionally and properly respond to potential customer issues that arise by maintaining a calm but authoritative demeanor
- Provide and follow essential emergency services during critical events
- Communicate clearly and enthusiastically with autonomous vehicle passengers
- Perform basic vehicle inspections before and after shifts to ensure the safety and protection of the vehicle and riders
- Troubleshoot basic hardware and software issues
- Notify, communicate, and follow directions from the Command Center of any vehicles issues that need attention
- Create tickets for issues as they arise, follow up to ensure issues are addressed and corrected
- Provide logistical support for the movement and storage of vehicles and equipment
- Ensure the readiness and cleanliness of vehicles, equipment, and the workplace
- Perform basic interior and exterior cleaning of the vehicle
- Assist with paperwork and documentation related to vehicle readiness
- Perform other related duties as assigned
Requirements
- High attention to detail and accuracy
- Professional appearance, demeanor, and communication skills
- Reliable team player with a positive attitude
- Ability to learn technical troubleshooting skills to determine causes of unexpected issues
- Ability to remain calm during critical incidences
- Self-starter, excellent problem solver, flexible, resourceful, process-driven, and have a high degree of integrity and ethics
- Comfortable dealing with ambiguity and the ability to work independently
- Interest in emerging technology and mobility solutions
- Valid driver’s license with a minimum of 5 years of driving experience and a clean Motor Vehicle Report
- Minimum of 1-2 years of customer service experience
- Comfortable engaging with and speaking to members of the public and small groups of people
- Ability to pass a background check and Federal drug screen
Physical Requirements
- Prolonged periods of sitting, predominantly in a moving shuttle
- Mixed outdoor environment with interior, may be exposed to heat or cold
- Sufficient manual dexterity to operate a gaming controller or joystick
- Ability to visually inspect and assess equipment, road conditions, and riders
- Ability to follow written and verbal direction
- Fluency in English, both written and verbal, bilingual a plus
- Must be able to lift up to 20 pounds at times
- Must be able to assist ADA riders or those who may need assistance
Salary
$18/hour
Beep
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About this company
Founded date:2019
Revenue:US$ 10 - 50 million
Investors:ABS Capital Partners, Blue Lagoon Capital, Hidden Creek Management, Intel Capital, TDF Ventures
Stage:Series A
Website:ridebeep.com
Beep is an autonomous mobility solution company that delivers transportation utilizing driverless, electric, multi-passenger vehicles. It specializes in planning, deploying, and managing advanced autonomous shuttles in both public and private...read more
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