Customer Service Representative 1

Position Description

**Customer Service Representative 1**

**Target Salary:** $20.00 - $25.00 Per Hour

*Per the collective bargaining agreement (CBA)*

**State:** California

**Department:** Customer Service

**Apply Now**

**City:** Santa Rosa

**Location:** 1181 Recology Sonoma Marin

**Subsidiary Name:** Recology Sonoma Marin

GROW WITH US

As the largest 100% employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high-caliber service. We are a collaborative and supportive team and looking for a motivated self-starter to join us.

We encourage Recology employees to **G R O W** with Us professionally and personally by:

• **G**iving Back to our communities
• **R**ecovering Resources to achieve their best and highest use
• **O**wning a company that provides quality service and protects the environment
• **W**orking Together to achieve our common vision: a world without waste

You can **G R O W** with Us by becoming our Customer Service Representative 1.

THE ROLE

Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature.

**ESSENTIAL RESPONSIBILITIES INCLUDE AND ARE NOT LIMITED TO:**

• Answers telephone or greets customers at the counter.
• Provides information about collections, rates, billing, and account status promptly and correctly.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing, and reconciling customer payments.
• Maintains appropriate records, prepares requested reports, and performs related word processing, data entry, and/or clerical duties.
• Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills, and safety to ensure optimum customer service.
• Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact, and monitoring delinquent accounts to a point of resolution as appropriate.

**QUALIFICATIONS:**

• Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.
• A typical way to qualify is six months related experience and/or training.
• Computer programs, including Microsoft Office suite of applications.
• High school diploma or GED required. Bachelor's degree preferred.

**Skill and/or Ability to:**

• Promote the **WASTE ZERO** philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
• Develop strategies to effectively manage current and future challenges and opportunities, develops recommendations, and actionable plans.
• Define issues and focus on achieving workable solutions, generate innovative ideas to develop or improve existing systems.
• Demonstrate the ability to use computers and technology capabilities.
• Demonstrate strong proficiency and knowledge in the areas of expertise as well as company business and proficiency in strategic and financial processes.
• Communicate well both verbally and in writing, listen to and understand various viewpoints, share relevant information timely, provide constructive feedback, maintain professionalism.
• Present ideas effectively to individuals or groups and deliver presentations suited to the characteristics and needs of the audience.
• Effectively and productively engage with others and establish trust, credibility, and confidence.
• Promote collaboration and assist others with their initiatives and efforts.
• Motivate and empower others to achieve objectives and to develop a culture where employees feel ownership in what they do.
• Attract, develop, and retain good people, allow opportunities for self and others to reach their full potential, build and share knowledge and expertise.
• Listen to and build customer relationships, increase customer satisfaction, and ensure commitments are met.

**RECOLOGY OFFERS:**

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R’s: Reduce, Re-use, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow a community that sees a world without waste.

**RECOLOGY BENEFITS MAY INCLUDE:**

• Paid time off and paid holidays.
• Health and wellness benefits, including medical, dental, and vision.
• Retirement plans.
• Employee Stock Ownership Plan.
• 401(k) with match.
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

**SUPPLEMENTAL INFORMATION:**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job, and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application; inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.

Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

*This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.*