1003 Weighmaster/Customer Service Specialist #5828

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Position Description

**1003 Weighmaster Customer Service Specialist 5828**

**Target Salary:** $20.47 - $24.09 Per Hour, Wage dependent on experience and geographic location

**State:** California

**Department:** Administrative Support

**Apply Now**

**City:** Marysville

**Location:** 1003 Recology Yuba Sutter

**Subsidiary Name:** Recology Yuba Sutter

GROW WITH US

As the largest 100 employee-owned company in the resource recovery industry, Recology has a unique workplace culture that guides how we support employees, interact with our customers, service our communities, and care for our environment. We are a team of trusted advisors and partners committed to superior customer service. We are a diverse group with a shared commitment to excellence and providing high-caliber service. We are a collaborative and supportive team, and looking for a motivated self-starter to join us. We encourage Recology employees to **G**ive Back to our communities, **R**ecover Resources to achieve their best and highest use, **O**wn a company that provides quality service and protects the environment, and **W**ork Together to achieve our common vision – a world without waste. You can **G R O W** with us by becoming our Weighmaster Customer Service Specialist.

THE ROLE

• **Weighmaster:** Provides general recordkeeping, customer service, and administrative support at truck scales and in the office.
• **Customer Service Specialist:** Applies acquired knowledge of industry organization services and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards established by management.

ESSENTIAL RESPONSIBILITIES INCLUDE AND ARE NOT LIMITED TO

**Weighmaster:**

• Directs trucks to scale and records full and empty weights.
• Calculates fees due according to net load weight and collects fees or records charge.
• Compiles record of garbage weights by category such as recycle.
• Monitors truck radio.
• Responds in case of emergency or problem.

**Customer Service Specialist:**

• Answers telephone or greets customers at the counter.
• Provides prompt and correct information about collections rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing, and reconciling customer payments.
• Communicates with customers, peers, supervisors, managers, and representatives from other departments or subsidiaries about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports, and performs related word processing, data entry, and/or clerical duties.
• Expedites communications and services between customers and co-workers within or without the immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills, and safety to ensure optimum customer service.
• Handles hot calls, escrow, bankruptcies, delinquent accounts by telephone contact, and monitoring delinquent accounts to the point of resolution as appropriate.

QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to qualify is:

• Three years related experience and/or training in office or public contact work.
• Principles and practices of job site safety, potential job hazards, and state and local regulations.
• Basic computer programs.
• Mathematical computations.
• High School Diploma or GED preferred.

**Skills and/or Ability to:**

• Promote the WASTE ZERO philosophy by making the best and highest use of all resources.
• Work under pressure, handle stressful situations, and maintain flexibility.
• Maintain high levels of activity or productivity, operating with effectiveness and determination over extended periods of time.
• Understand safety rules, operating and maintenance instructions, and procedure manuals.
• Consistently build knowledge and expertise about current job.
• Speak and understand English.
• Communicate effectively with peers, supervisors, and customers.
• Communicate on a two-way radio or similar device.
• Effectively present information to customers, clients, and other employees.

RECOLOGY OFFERS

• An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
• The largest employee-owned resource recovery company in the industry with terrific benefits to help you prosper.
• A creative and caring culture that values community diversity, altruism, accountability, collaboration, and learning by doing.
• An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Reuse, Recycle, and Recologize.
• Distinct professional challenges to connect with, care for, and grow the community that sees a world without waste.

**RECOLOGY BENEFITS MAY INCLUDE:**

• Paid time off and paid holidays.
• Health and wellness benefits including medical, dental, and vision.
• Retirement plans.
• Employee Stock Ownership Plan.
• 401(k) with match.
• Annual wellness incentives.
• Employee Assistance Program (EAP).
• Educational assistance.
• Commuting benefits.
• Employee referral program.

SUPPLEMENTAL INFORMATION

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job, and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application; inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate. Recology is an equal opportunity employer committed to supporting an inclusive and diverse work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.